Shipping Policy

Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer standard and expedited shipping options.
  • Delivery estimates will be provided to you once your order is confirmed.

Shipment Processing Time

  • All orders are processed within 1-2 business days.
  • Orders are not shipped or delivered on weekends or holidays.

Minimum and Maximum Delivery Timelines

  • Standard Shipping:
  • Minimum delivery time: 0-3 business days
  • Maximum delivery time: 0-7 business days
  • International delivery time: 0-10 business days
  • Expedited Shipping:
  • Minimum delivery time: 0-1 business day
  • Maximum delivery time: 0-3 business days
  • International delivery time: 0-7 business days 

Please note that these timelines are approximate and are subject to change based on factors such as order volume, holidays, and unforeseen circumstances.

Shipping Destinations

  • We are proud to offer worldwide shipping.

Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order has been shipped containing your tracking number(s).
  • The tracking number will be active within 24 hours.

International Shipment, Customs, Duties, and Taxes

  • When ordering outside of India, the recipient is responsible for assuring the product can be legally imported to the destination country.
  • The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Ultimate Direction has no control over these charges, nor can Ultimate Direction predict what they may be.
  • Ecovilla Decor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, customs, taxes, fees etc.).
  • To avoid a delay in receiving your order from customs, we strongly suggest:
  • Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
  • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

Damages

  • Ecovilla Decor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Returns Policy

  • All sales are considered FINAL SALE and will not be eligible for return/exchange.

Questions

  • If you have any questions about the shipping policy, please contact us at Email.